Shop Terms

Warranty

The BlueFlyVario products include a the standard Warranty applying in Australia: “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please contact us here if you are having trouble with your vario. Other warranty conditions include:

  • 3 Month Initial Warranty: Every vario is tested extensively before shipping, however we understand that there may still be problems with the vario working as described. If you think the vario is at fault on arrival then you can return it for repair, replacement, or refund within three months.  You will be required to pay for the cost of return shipping the vario to Australia, then we will use the ‘Free Shipping’ service to send you the replacement unless you want to pay for another shipping service with tracking.
  • 12 Month Repair Warranty. After the three month initial warranty, the vairo is guaranteed to work for twelve months from the date of your order. You can return it for testing and repair. You will be required to pay for the cost of return shipping the vario to Australia, then we will use the ‘Free Shipping’ service to send you the repaired vario unless you want to pay for another shipping service with tracking.

A working vario includes meeting the following conditions with default hardware settings:

  • The vario audio and LED’s working correctly.
  • Circuit board components remaining working, fixed and in place.
  • For models that include a battery, the battery is charging correctly and it’s holding capacity being maintained at no less than 70% of the stated value.
  • For models that include a GPS, the GPS achieving a fix under circuit board test conditions.
  • For models that include a bluetooth module, the bluetooth module is connecting under circuit board test conditions.
  • For models that include a USB connection, the device is connecting under circuit board test conditions.
  • For models that include a TTL-Serial connection, the device is connecting under circuit board test conditions.

The warranty does not extend to it meeting the following conditions (although please contact us to try to get it working):

  • Achieving a reliable connection to any external device (Android, iOS, Kobo, etc) by bluetooth, USB, TTL-Serial or other method.
  • Any modifications you have made to the vario.

Repair Service

If you vario is more than twelve months old you can still get support from our repair service. Please contact us before ordering a repair service.

Pricing

Designing, testing, making and shipping BlueFlyVarios is more popular than initially expected. When this started I thought I would make about 50 varios, mostly for friends and others who wanted to get a bit technical and get involved in development. Now I am shipping over 100 every month. Some folks have got involved in the development aspects of the project but most people who have purchased one are just interested in getting something which works, the BlueFlyVario prototypes meet this need.

The price of a BlueFlyVario is based on:

  • The cost of components used in manufacture. This accounts for about half of the price you pay. I get the components from about ten different suppliers around the world. The component prices include exchange rate fees I have to pay and the cost of shipping components to Australia. I generally try to buy components for 100 to 1000 varios at a time from most suppliers.
  • Some component wastage in production and some of the components I use in development. This is about 5% of the component cost.
  • The cost of consumables and production overheads. This includes solder, the ongoing upgrade and maintenance of tools and equipment used for manufacture and some of the cost of improving the production workshop.
  • The cost of packaging and postage. I have managed to drive this cost down by shipping the vario un-assembled. This means it is less than 20mm thick so can be sent as a letter.
  • Paypal or credit card fees (about 3% of the transaction cost).
  • Exchange rate fluctuations.
  • The cost of time for production and support for each vario.

What you do not pay for:

  • The time spent in development
  • The opportunity cost of the money invested in components.
  • A formal dealer network, which would include the time and support a dealer might provide. I have had a few people ask me if they can be dealers, but no pilots have asked me if they can pay more for the vario just to have someone in their country provide them with support.
  • Profit to return a dividend to investors or an income to owners.
  • Certification testing: What you see is what you get with the prototypes. I have not done any certification testing to ensure that the devices meet any kind of standard.
  • Website fees: I have the website anyway, and as you can see I have not paid anyone to design a professional one.

I estimate that if you were to pay for all of the stuff you don’t pay for the price of the BlueFlyVario would almost double.